Privacy Policy

TENTIAL Co., Ltd. (hereinafter referred to as “the Company”) provides various services (hereinafter referred to as “the Services”), such as the provision of products, services, etc. (hereinafter referred to as “Products, etc.”) through the website operated by the Company (hereinafter referred to as “this Site”) and the operation of an internet shopping site.
In providing the Services, the Company recognizes the importance of protecting customers’ personal information, complies with the Act on the Protection of Personal Information (hereinafter referred to as “the Personal Information Protection Act”), other related laws and regulations, and guidelines established by the Personal Information Protection Commission, and appropriately handles personal information, etc. acquired from customers in accordance with the following Privacy Policy (hereinafter referred to as “this Privacy Policy”).

1. Definition of Personal Information, etc.

In this Privacy Policy, “Personal Information, etc.” refers to personal information as defined in Article 2, Paragraph 1 of the Personal Information Protection Act, specifically, information about a living individual that can identify a specific individual by name, date of birth, or other descriptions contained in the information (including personal identification codes that can be easily cross-referenced with other information to identify a specific individual), and related personal information as defined in Article 2, Paragraph 7 of the Personal Information Protection Act.
In providing the Services, the Company appropriately acquires the following personal information, etc., and does not acquire it by deception or other illicit means. Please note that if you do not consent to the Company acquiring all or part of your personal information, etc. in connection with your use of the Services, we may refuse your use of all or part of the Services.

(1) Information Acquired Directly from Customers

・Email address, account ID, password, etc. set by the customer when using and registering for the Services.
・Customer’s name, gender, date of birth, postal code, address, phone number, SNS account information, height, physical characteristics, and other information about the customer entered by the customer when using and registering for the Services.
・Information regarding the customer’s usage of the Services, including content, points, coupons, cashback, and other incentive programs related to the Services.
・Information about the customer and the transaction details provided to the Company through transactions made using the Services.
・Information regarding credit card payments, bank account debits, e-money payments, payment collection services, cash on delivery, and other payment methods, and information about the customer necessary for such payment.
・Information about the customer acquired by the Company to respond to various communications, inquiries, complaints, claims, etc. from the customer related to the Services.

(2) Automatically Acquired Information

・Device identification information of the customer’s information and communication terminal.
・OS information of the information and communication terminal.
・Internet connection information.
・Location information.
・Referrer information.
・IP address information.
・Timestamp information regarding URLs viewed and the time of viewing.
・Service usage information.
・Advertising identifier information assigned to each customer’s device.
・Server log information.

(3) Information Acquired from Third Parties

・Information necessary for payment, provided by the customer to a payment service provider.
・Information about the customer, such as behavioral history including cookies, held by third parties that do not possess information identifying individuals such as the customer’s name (in this case, the Company acquires such information as personal data by linking it with the customer’s personal information, etc. managed by the Company).
・Information about the customer acquired from third parties in accordance with the Personal Information Protection Act and other laws and regulations, after obtaining the customer’s consent.
・Information about the customer contained in publicly available information by third parties, including courts, supervisory authorities, and other public institutions.

2. Purposes of Use of Personal Information, etc.

The Company uses customers’ personal information, etc. for the following purposes (hereinafter referred to as “the Purposes of Use”).

・For registration for the Services and identity verification.
・To provide the Services to customers.
・For improving the Services (including conducting surveys related to the Services).
・For planning and developing new Products, etc.
・For the Company to provide various communications related to the Services, as well as various information, services, content, coupons, cashback, gift campaigns, and other incentive programs to customers via telephone, email, postal mail, etc.
・For the Company to conduct promotional advertising to customers via telephone, email, etc., or for the Company or a third party to conduct promotional advertising for the Company’s or a third party’s Products, etc. on advertising media on websites managed by the Company.
・To analyze information such as customers’ usage of the Services and purchasing trends within the Services, and to conduct marketing activities.
・To respond to various inquiries from customers.
・To disclose, change, or delete the contents of email addresses, passwords, etc. set by customers themselves when using and registering for the Services, or to perform identity verification.
・To prevent, investigate, and identify fraud, cyberattacks, and other illegal or illicit activities, and to protect the rights and interests of the Company or third parties.
・To notify customers of changes to the terms and conditions related to the Services.

3. Provision of Personal Information, etc. to Third Parties

The Company will not provide customers’ personal information, etc. to third parties. However, this shall not apply in the following cases:
(1) When the customer has given consent.
(2) When all or part of the handling of personal information, etc. is outsourced to a third party (including those residing or located outside Japan) in accordance with “4. Outsourcing the Handling of Personal Information, etc.”.
(3) When personal information, etc. is provided in connection with the succession of business due to merger or other reasons.
(4) When personal information, etc. is provided for the purpose of academic research to universities or other institutions or organizations for academic research purposes, or to individuals belonging thereto (including cases where part of the purpose of handling such personal information, etc. is for academic research, and excluding cases where there is a risk of unduly infringing on the rights and interests of individuals).
(5) When the provision to a third party is permitted by the Personal Information Protection Act or other laws and regulations, or when requested by laws and regulations, courts, supervisory authorities, or other public institutions.

4. Outsourcing the Handling of Personal Information, etc.

The Company may outsource all or part of the handling of personal information, etc. to a third party (including those residing or located outside Japan) to the extent necessary to achieve the Purposes of Use. In such cases, the Company will implement necessary and appropriate supervision over the outsourced party to ensure the secure management of the entrusted personal information, etc.

5. Security Management of Personal Information, etc.

To prevent unauthorized access, loss, damage, alteration, leakage, etc. of personal information, etc. handled by the Company, the Company will take appropriate and necessary measures such as maintaining security systems, establishing management structures, and thoroughly educating employees.

6. Disclosure, Correction, Suspension of Use, etc. of Personal Information, etc.

If the Company receives a request from a customer or their representative for the disclosure, correction, addition or deletion, suspension of use, or erasure of their personal information, etc. in accordance with the Personal Information Protection Act and other laws and regulations, the Company will confirm that the request is from the customer themselves and will respond appropriately in accordance with such laws and regulations. However, this shall not apply if the Company is not obligated to disclose or notify under the Personal Information Protection Act or other laws and regulations.
To make such requests, please contact the inquiry desk listed in “7. Contact Information.” Please note that for the disclosure of personal information, etc., we may charge the customer for the actual costs incurred depending on the method of disclosure.

7. Contact Information

Garden City Shinagawa Gotenyama, West Building 5F
6-7-29 Kitashinagawa, Shinagawa-ku
Tokyo 141-0001
To: TENTIAL Co., Ltd. Customer Support Center

For inquiries regarding personal information, etc., click here .
*Inquiries are accepted 24 hours a day.

8. Third-Party Advertising and Personal Information, etc.

The Company may use cookies, advertising identifiers (IDFA/AAID), or similar technologies to understand the usage status of the Services, improve service convenience, and deliver advertisements tailored to customers. This information does not include any information that identifies specific individuals.
The Company uses “Google Analytics,” an access analysis service provided by Google LLC, to understand service usage and provide a better experience. This service uses cookies to broadly collect site visit information without identifying users, including IP addresses, device/browser information, viewed pages, and referrer information. The collected information is anonymized, sent to Google LLC, and managed according to their privacy policy.

Google Analytics Terms of Service
https://marketingplatform.google.com/about/analytics/terms/en/
Google Privacy Policy
https://policies.google.com/privacy?hl=en

9. Changes to this Privacy Policy

The Company may change the contents of this Privacy Policy as necessary. If the contents of this Privacy Policy are changed, the Company will specify the effective date of the change, and will notify users of the change to this Privacy Policy, the revised content, and the effective date by posting them on the Company’s designated website.

End

(Last Revised: September 17, 2025)